Policies

TO ORDER

• Browse or search our online catalog and place your order right here on this website.
• E-mail your orders to orders@LoveToLearn.net
• Phone us toll-free (1-888-771-1034) from 9:00 AM - 5:30 PM Mountain Standard Time, Mon - Fri
• Fax your order to 801-423-9188 anytime (credit cards or electronic checks).
• Mail your order to us on any piece of paper. Include name, address, phone, email, item quantity, item number, item name, item price and shipping fees. Total it all up, add 6.45% tax to the sum (Utah residents only), enclose payment and mail it to us:
  Love to Learn, 741 N State Road 198, Salem, UT 84653-9299

PAYMENT

• Credit Cards: We accept VISA, MasterCard, American Express and Discover cards.
• Electronic Checks
  • From the information on your check, we'll print a check that the bank will process. Just phone us, or fax your check and order to us (keep your check for your records). Include your phone (with area code), please. You may also use this payment method here on our website.
• Purchase Orders for Schools
  • Bring 'em on. (Sorry, this service is not for homeschools). Please fax your bank and credit information or call for a credit application.

GUARANTEE

• Not right? Your satisfaction is always guaranteed!
  • Did we make a mistake? Please phone or email us with the problem, and we'll fix it!
  • If you simply aren't happy with a purchase, just return it to us within 30 days in new condition. No hassle: a return form come with your order to answer any questions you might have. Shipping costs are not refundable. For refunds, electronic media (CDs, DVDs, video or audio cassettes, software) must be returned unopened. For return form, click here.

HOURS

• Mon - Fri 9:00 - 5:30 Mountain Time.
• Closed on the following dates in 2010: Feb 15, May 31, Sep 6, Nov 25, Dec 25

SHIPPING

• Shipping
  • Within the USA, we only charge $4.99 for standard shipping, no matter the size of the order. An additional $1.99 handling fee applies to all orders.
  • Need just 1? (book, CD, software) Just $1.99 shipping plus $1.99 handling fee, 48 states only.
  • Other shipping methods are available, including UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, USPS Priority Mail, USPS Parcel Post. You will be charged actual shipping costs if you specifiy one of these rates.
• How Long?
  • Your order will usually be processed and shipped within two days unless we have an out of stock item which we expect in a few days. Shipping time may take up to 3 weeks but is often much quicker. During our busiest season (Aug & Nov-Dec), it takes a pinch longer. Standard shipping takes up to 5 weeks for AK and HI.
• Out of Stock?
  • If something you order is sold out, we may (1) ship everything else promptly and then contact you by email when the item comes in, or (2) wait for the item to arrive to complete the order (up to 5 days). We'll be happy to check the status of any product anytime, but we do not backorder. We are so sorry for any inconvenience this may cause!
• Want it NOW!?
  • If you are in a rush, we'll run for you. Phone before 11:00 AM MST and your order will be shipped out on the very same day! "RUSH" service costs $5.00 additional.
• Canadian addresses and APO, FPO, AA, AE, AP: exact shipping rates will be charged. You will be able to choose which method of shipping you prefer.
  • Visit our website or phone us for exact shipping rates.
• Addresses to countries other than the U.S. or Canada
  • Phone us for exact shipping rates.

PRIVACY

• Occassionally other companies with similar products ask to send our customers information by mail. If you object, please let us know by marking it on your order form or emailing us. We respect your privacy.

Prices subject to change without notice.